In This Section Roll-off in parking lot of Denny Sanford Premier Center

Winter Service Tips for Business Customers

You want your garbage gone regardless of the season. When we have extreme weather like cold, snow or rain it affects everyone, including our drivers and our trucks.

When those South Dakota winter days hit, please be patient with us as we are doing our very best. Unfortunately snow and ice bring additional challenges.

Trash collection is a very dangerous industry and we ask for your help to make your driver’s day a little bit safer. In our efforts to help the matter, we have put together a list of tips to ensure you receive the best possible service from us during times of extreme weather.

Please help us by following a few safety guidelines

Image of Novak Sanitary truck driving in snow.

Our trucks need space! Make sure your road is plowed and heavily sanded, as our trucks will pack snow into ice, which creates a safety hazard for your employees, our employees, and everyone walking or traveling on these roads.

Image showing clear pathway to containers.

Make sure your garbage and recycling containers are shoveled out the night before your collection day and not blocked in by any parked vehicles. Unless there are restrictions or agreements in regards to time, garbage and recycle pickup could vary from 6:00 a.m. until 6:00 p.m. on your collection day. You may notice that your garbage or recycling is picked up about the same time every week. Please understand that situational changes in weather conditions, crew assignment, and equipment problems can create your pickup to be earlier or later in the day.

Image showing snow shoveled from dumpster container area.

Please do not block your dumpster area with excess snow. Remove snow away from your dumpster and sand heavily in areas needed for traction. Excess snow will prevent both your employees and ours from accessing the containment area. This includes the gates, inside the enclosure, and the direct path that leads to it. 

Image showing properly checked container gates.

If your enclosure has doors with pins or rods that insert into the ground, there is a chance they can freeze, preventing us from accessing your dumpster. Placing salt around those pins and rods can help alleviate this from happening.

If your garbage and recycling containers are stuck in snow and ice or not accessible on your collection day, and it has not snowed or stormed within 24 hours, we may not be able to provide service. In the event that happens, we can schedule service for a later date.

Frozen Garbage

Please bag your garbage and close lids of the container after use.  Open lids allow snow and rain to collect in the container. Exposed wet items freeze to your dumpster in these cold winter temperatures. Un-bagged garbage can freeze in the containers, making it difficult for our drivers to safely empty your frozen dumpster. Un-bagged trash can also lead to waste being left behind after pick-up. 

Bagging the garbage will keep your container smelling cleaner and help us do our jobs more efficiently. This will also prevent loose debris from blowing around your neighborhood from the wind.

We strive to provide our customers with the best service possible!

Thank you for considering these tips and ensuring both your employees and our employees’ safety!

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